Job title: Collections Analyst

Reporting to: Collections Manager (BCA)

Location: Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

OUR VALUES

Collaborative - we’re a clan and work together as a team, always towards a common goal

Committed - we’re accountable and follow through no matter the challenge

Curious - we look for better ways to do things and make a positive difference

Connected - we stay close to, learn from and look to understand each other and our customers

Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

Join our dynamic fintech company on an exciting journey in the world of credit. Lula is a fast-growing organization with a mission to support South African SMEs. This is a role driven by rapid growth within our business. It will form part of the wider Credit team with a core focus on collecting overdue client payments and at the same time continuing to enhance our strong client relationships

As a Collections Analyst at Lula, your role will involve:

Client Payment Management: Work closely with the Collections Manager to manage outstanding client payments with an aim to recovering arrears.
Collection process adherence: Follow Lula's established collections processes to ensure effective recovery of overdue payments.
Compliance and Regulations: Ensure adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.
Constant learning: Stay updated on relevant laws and regulations to maintain compliance in all collection activities
Customer Interaction: Liaise with customers to understand reasons for late payment and resolve billing disputes
Dispute resolution :Respond to customer queries promptly and accurately, maintaining a high level of customer service
Professional Communication: Manage interactions with all customers diligently, courteously, and professionally while collecting payments.
Customer-Centric: Encourage and assist customers to pay overdue amounts while maintaining customer loyalty
Negotiation and Payment Plans: Negotiate payment plans in consultation with the Credit Manager and/or credit department. Create repayment schedules based on customers’ financial situations to facilitate timely payments
Record Keeping and Reporting: Keep electronic records of all communications, payment plans agreed to, and amounts paid. Report daily to the Collections Manager on collection activities, progress, and any issues encountered
Collaboration and Continuous Improvement: Collaborate with the credit management team to develop and implement effective collection strategies. Participate in training and development programs to stay current with industry best practices

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

Matric certificate or equivalent
Diploma/Degree in a financial related field would be highly advantageous
Previous collections experience preferably in a late stage collections environment
A track record of providing excellent customer service
Strong numerical ability
Ability to cope in an ever-changing environment and flexibility to adapt with it. with lots of moving parts
Strong communication and people skills

THE COMPETENCIES WE’RE AFTER

Problem-Solving: Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions
Organizational Skills: Maintain a high level of organization and attention to detail in your work
Influence: Possess excellent influencing skills to contribute effectively to the decision-making process
Resilience: Show resilience in the face of challenges and adapt to evolving situations
Team Player: Embrace a fun-loving, team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula
Start-up Mentality: Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks